Annnnnnd The Review is...................... IT SUCKSsssssssssssssszzzzzzzzzzz
I bought a new photon+ device through corporate connection. The sales person took 2400 amount and said he will get the device by next day(afternoon). When it was time , they neither came nor called. I got hold of their number somehow and called them. They said they will get it by evening 7.30pm on same day. Next thing i know, I'm scolding them at 7.30 and had to cancel next days plans because these people now said it cant be delivered on said date. So I get pissed off and start yelling at them. They reason it by saying that there was Audit going on that day. I get more pissed off and said i will register complaint in Consumer Court. Finally that guy gets afraid and 2 days later I get my device-Without Activated.
At this moment I have lost all my hope in Tata Photon Customer Service. These people now say it will take 2 more days to get activated. 4 days later, I come to know that they haven't submitted my proofs and want more proofs from me.
Initially I had given them , money, HR letter-proof of address, Company Id card xerox and Pan card copy. Later I found out they haven't activated and their process doesn't accept Pan Card as valid Government ID . What CRAP!!!!!!
So on 5th day I give them Passport copy, Finally it gets activated that night, but I'm not given my account details. When I called They said that I will receive it with my first bill. What the hell am I supposed to do without my acc details for one month and how could I track my usage. Finally a customer care executive calls me and gives me the details 8 days later.
Amidst all these, Speed never crossed 118KBps even though the signal strength shows 98%. Also average speed itself is 25KBps with signal strength of 96% almost all the time. I know there might be lot of reasons for low speed. But common I should at least get average speed of more than 60KBps... :(
My bill arrives after 3 weeks and I pay it. A week after that my connection gets BARRED. The reason : Address verification not completed. The thing is I was out of station when they initially came for address verification, But I had told them I will be back 4 days later. They never came back !!!. Further they had talked to owner of my house and confirmed that I live in the said place, but according to their process I need to be seen by them at that place. Now it been 8 days since my connection has been barred. I have lodged complaint on 2nd day itself , requesting for Address re-verification. But I haven't received any response.
The customer Service people suck. They talk rudely and every time you call them, they will just put you on hold and give you new request numbers one after other. Their process is faulty and none of them knows when actually address verification is done. They even gave me a phone number of local outlet for my help. But it turns out that number is not assigned to anyone and still they have it in their Database. They give you false information and apologies every time you say this and keep transferring the call.
One more thing is , whenever I called. my call gets routed to Kolkata Call center . they agreed that system itself is faulty .. God!!!!.... I should have recorded that. Its been week and half now and I'm still waiting for my connection to get Unbarred :( :( :( and saddest part is you cant return the device(Rs.2400), so the money goes down the drain if you no longer want stupid photon+ . They SUCK
Also Check this :
http://www.mouthshut.com/product-reviews/Tata_Indicom_Photon~~~-925106865.html
July 26, 2010 2:21 PM
Dude.. the guys who give out the connections and cards get commission every month on the number of sales they have made. So its quite natural for them to make a sales pitch, once you buy the card, you are stuck to them, as you can neither throw it, nor use it with something else; so they know for sure that you are ought to pay.